![]() ![]() And of course the disconnect does not happen on my iPhone, my kids phones, or my assistants phones.Īdditionally. But yet if ANY of you were to do a basic Google search, you would see that tons of people are complaining about this issue".Īnd what's more, to Duplicate ate the issue, I would have to ask the affected client to take time out of their day to help me troubleshoot the issue with Teamviewer, as they want to log into the clients phone with me so they can see it happen. I am like "So, this is the 4th time Ive called in the last year about this, and every time I call you guys have no idea what I am talking about. And now I am starting to get a little deprecating to them. And like you said, Teamviewer support acts like they have never heard of this issue every time I call. I USED to get the "1 minute" countdown error, but not it just disconnects on them. Others disconnect randomly after a few seconds with no error message. SOME clients I can stay connected to for hours. I pay for a corporate license and iOS remote too. For support professionals, I think TeamViewer deserves a five-star review.My man. Note that right now the app is getting poor reviews on the App Store it’s obvious that many of the people leaving those reviews don’t understand that TeamViewer is an enterprise product and not a personal toy. Over a 2-bar LTE connection, there was a little lag, but TeamViewer QuickSupport was still able to send the Mac client a screen that was clear and easy to use for support.įor organizations that are already using TeamViewer for remote support of Mac or PC users, adding QuickSupport to the suite of tools should be a no-brainer. Over Wi-Fi, I found TeamViewer QuickSupport to be very responsive. The support person can choose to use audio or a phone call to provide verbal prompting to the user. ![]() QuickSupport requires iOS 11, and that’s for one very good reason - the app takes advantage of the iOS 11 screen recording capability to capture screen actions in real-time for transmission to TeamViewer on the Mac or a PC. ![]()
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